The Victorian Government is committed to protecting information about you and enacted the Privacy and Data Protection Act 2014 to provide a statutory framework for privacy and to guide government departments in their personal information handling activities.
The Department of Environment, Land, Water & Planning (DELWP) values and protects the personal information it collects in the course of undertaking its responsibilities and continues to demonstrate a strong culture of protecting the confidentiality and privacy of clients and members of the community.
This Privacy Statement applies generally to the whole DELWP website. However some specific parts of the website, such as Land Channel allow you to enter into a transaction with the department to purchase products or may invite you to submit your views and opinions on government proposals. If you are entering a transaction with DELWP or submitting your views to the department we may request personal information from you such as your name, and if purchasing a product, your credit card details etc. in order to be able to process the transaction.
The privacy and security advice that relates to that particular transaction and part of the website will be provided at the section of the website where you enter the transaction or provide your view.
Collection of personal information and other information
The DELWP website collects anonymous information through web servers. Information such as the number, date and timing of visits to the website and the pages of the website visited frequently is collected for statistical purposes only to assist us to improve our service.
This website also uses "cookies" (small data files that are sent to your computer). These cookies do not collect Personal Information. They assist us to make your experience of our website easier and more efficient for you. For instance, if you choose to personalise this web site, the cookies will enable the site to remember your preferred settings for your subsequent visits.
Use of collected information
The information (both personal information you supply in transactions, submissions etc and other anonymous information mentioned above) that is collected by the department will not be used/disclosed for any purpose other than the purpose of the transaction you have entered into or the submission you provide. For example, if you purchase a product from Land Channel, the information you provide will be used to process the credit card transaction and deliver the product to you. The information is not otherwise used or disclosed unless such a disclosure is required for law enforcement purposes.
Access to information about you
You have the right to access and correct information about you that is held by DELWP.
In most cases requests for access will be administered through the Freedom of Information process, particularly requests that in some way affect the privacy of another individual or relate to commercial activity.
For further details go to:
Requests for access should be sent to:
The Manager, Privacy
P.O. Box 500
East Melbourne VIC 3002
Or contact us by phone on 9637 8697.