If you regularly receive invoices from us, this secure, easy-to-use service allows you to:
- register accounts and pay by bank account or Visa and Mastercard
- be an administrator and assign access to other users
- register multiple sites under one account
- view and print statements, invoices and transaction receipts
- pay or dispute an invoice
- add users with limited access
- communicate efficiently with the department
Other payment options
Phone Ref: 10xxxxxx
To pay securely by Visa or Mastercard, dial 1300 559 598 (available 24 hours, 7 days)
BPAY Biller Code: 72637
Customer Ref: xxxxxxxxxxx
Contact your bank or financial institution to make this payment from your cheque, savings, debit, credit card or transaction account.
Pay in person at any post office.
Credit Card not accepted for this payment option.
Help and contacts
If you require a copy of a payment notice, or for all general enquiries, please call 13 61 86, or email firstname.lastname@example.org
If you require a copy of an invoice, or have an enquiry related to online payments, contact our Accounts Receivable team on 03 9637 9422, or email email@example.com
Frequently asked questions
What are the benefits of registration to Pay & Manage Bills Online Service?
The Pay & Manage Bills Online Service allows you to view, pay and dispute your DELWP invoices online at any time from your own computer. It avoids unnecessary cost and time compared to paper-based billing. Disputed invoices are handled with online tools for quick and accurate resolution. You can also reduce paper costs and usage by only printing invoices, receipts and statements as required.
What sort of details do I need to provide?
Company or personal details must be provided during registration in order to verify your identity and to aid communication between you and DELWP. Your bank/credit card information must also be supplied as a part of the registration process. Although DELWP staff will be able to see your bank details, they will not have access to view any credit card details which you provide.
What is meant by the terms "administrator" and "user"
The first person that registers for the Pay & Manage Bills Online Service is registered as the Administrator. This person will have full access to the range of services provided in the system. This person will receive all email notifications of new invoices on their account and will have access to all the sites under their customer number.
The term User refers to anyone else who registers or is authorised to use the Pay & Manage Bills Online Service on behalf of the administrator. This person can still have access to the range of functions available in the system, however they will only be able to perform these functions on the sites which they register for, or the sites which the administrator gives them access to.
Is it possible to have more than one administrator for one account?
As an administrator, you can assign a user to as many functions of the Pay & Manage Bills Online Service as you feel appropriate. This includes assigning full administrator rights to a user.
How soon after registration is the Pay and Manage Bills Online Service available for use?
Immediately after registration, you will have a login and password to the Pay & Manage Bills Online Service. You will be able to add users, change company/personal details, add credit cards and bank accounts, manage your sites and navigate your way through the Help Centre.
It takes 1-2 working days after registration before invoices and statements are available in the system for you to pay, schedule or view.
Is the system secure?
The facility is a completely safe and confidential system. It is powered by Westpac Banking Corporation and offers the most up to date security to ensure your personal details are kept safe and transactions are made securely.
How are notifications of new invoices and statements made, and how often are they sent?
The administrator of the account will be notified every time a new invoice is raised by DELWP via email to their nominated email account.
If you would like to change the email address provided at the time of registration, please contact the Accounts Receivable Team on (03) 9637 9422 or send an email firstname.lastname@example.org
Is it possible to get a receipt of payment online?
Yes. A receipt will be generated after a payment is made which you may print and/or save for your records. The receipt will only be available after your payment has been processed.
If you have scheduled a payment for a future date, you can search for a receipt after the payment date by using the transaction receipt search function. This function will allow you to search for receipt of any payment you have made previously through Pay & Manage Bills Online Service.
All information regarding your transactions through the Pay & Manage Bills Online Service is kept in the system for 220 days. Any records you wish to retrieve after this time will be available by calling the Accounts Receivable Team on (03) 9637 9422 or via email email@example.com
What are the payment options?
The facility will allow you to make payments on your invoices by direct payment from your Australian bank account, Visa or MasterCard credit cards.
Is it possible to schedule a payment for a future date?
Yes. The facility offers the option of scheduling a payment on a predetermined future date from your nominated account.
Is the website easy to use?
The website was designed to be customer friendly and easy to navigate. In addition to this, text buttons and help centre features have strategically been put in place to assist you in using the Pay & Manage Bills Online Service. There are also several instructional videos which you can use to help you navigate through the service.
You may also contact the Accounts Receivable team on (03) 9637 9422 or via email on firstname.lastname@example.org for further queries between office hours.
How soon will a response to a disputed transaction be made?
Disputed transactions are sent electronically to the Accounts Receivable team at DELWP within one working day. Depending on the nature of the dispute, we aim to supply you with a response within three working days. You will receive an email notification once the dispute has been attended to.
Can payments still be made outside of the Pay & Manage Bills Online Service?
Yes. DELWP still offers other payment methods, including BPay, phone, internet and Australia Post payment options. These options can be seen in more detail at the bottom of your invoices.
Will my account be updated if I make payments outside of the Pay & Manage Bills Online Service?
Your account will be updated even if you use a payment method other than Pay & Manage Bills Online Service. However, you will not be able to view your billing history or receipts through this facility if you use other payment options. The DELWP Accounts Receivable team will have all your billing history available on their financial systems which can be provided to you upon request.