The Victorian Ski Season

From 11:59pm on 21 June, the Victorian ski season and accommodation in ski resorts will open, subject to some restrictions. This includes resort accommodation being able to accept group bookings of up to 20 people.

The Department of Environment Land Water and Planning (DELWP) has worked closely with the ski industry and the Department of Health and Human Services (DHHS) to ensure that visitors can enjoy skiing facilities and resort venues safely.

Visitors can expect procedures to be in place to manage physical distancing, hygiene and gatherings to prevent the spread of coronavirus (COVID-19).

At the moment, Victoria’s alpine resorts are open to visitors in line with current public health restrictions. Resort management boards will limit the number of visitors that can attend on a given day to slow the spread of coronavirus (COVID-19) transmission. You must book resort entry online before visiting an alpine resort.

Please remember:

  • If you choose to take advantage of any changes to public health directions, please do so responsibly.
  • Always plan ahead and check resort websites before leaving home.
  • Take responsibility of your own hygiene, bring your own hand sanitiser, cover your mouth when coughing or sneezing and be mindful of others.
  • Remember – maintain at least 1.5 metres of physical distancing at all times.
  • You cannot gather in groups of more than 20 people.
  • If you are unwell, stay home.

Alpine activities guidelines for coronavirus (COVID-19)

This document is intended to assist alpine resort operators and associated businesses to safely resume operations from 22 June 2020, and to ensure staff, patrons and the community are confident that appropriate measures are in place to limit coronavirus (COVID-19) transmission.

It applies to varying types of businesses and organisations across Victoria’s Alpine industry, including:

  • Resort Management Boards
  • Staff accommodation providers
  • Shared accommodation providers
  • Snowsports equipment rental companies
  • Transport service providers

It provides an over-arching guidance for specific resort activities and is based on:

Important

  • The advice may change depending on the progress of the pandemic in Victoria and updates to this guidance will be made accordingly.

Read the Alpine activities guidelines for coronavirus (COVID-19) (DOCX, 264.0 KB)

Frequently asked questions

No. Each Victorian alpine resort will prepare a COVID-Safe Operating Plan for their business the required measures in line with public health directives.

Always plan ahead and check in with individual resorts before leaving home. More information specific to each resort is available on their website:

For general coronavirus (COVID-19) information, visit www.coronavirus.vic.gov.au

Yes. Controlling visitor access to each resort will ensure effective management of physical distancing at alpine resorts and comply with public health directives to slow the spread of coronavirus (COVID-19).

There will be a maximum number of visitors allowed in a resort, based on the resort’s ability to maintain physical distancing requirements. There will also be procedures in place to manage the maximum number of visitors using facilities and infrastructure such as lifts, restaurants, car parks, ticket areas and gathering areas.

Visitors should continue to monitor advice from each resort prior to and during their visit.

More information can be found regarding the easing of restrictions for travel on the dedicated DHHS coronavirus (COVID-19) website.

Yes. You must pre-book resort entry. The total number of visitors will be determined by individual resort management boards and managed through online bookings and pre-purchased resort entry. Pre-purchased ticketed entry ensures the resorts can manage capacity in accordance with the current public health restrictions. It also supports the services that are required to keep the resorts operating during this time including snow clearing, parking and public facilities.

Visitors should, where possible, ensure that all services (including transport, accommodation, lift tickets, ski school) are booked in advance. This will minimise the number of visitors arriving at a resort entry, or a particular activity, having to be turned away.

Yes. There are special requirements for every business in Victoria that has customers on its premises.

This includes identifying and enforcing maximum capacity limits for premises. Businesses will display signage at their entrances indicating the maximum number of visitors allowed in the premises. These requirements apply to all premises within the resort area including restaurants, rental accommodation and retail outlets.

Physical distancing requirements also apply to queues for these facilities, including ski lifts, to maintain at least 1.5 metres of physical distancing at all times.

Yes, skiing and other snow-based activities are permitted. To meet physical distancing requirements and gathering restrictions, there will be a limit on the total number of users across the resort.   These will be managed through signage and advice from staff, in addition to limitations on ski lifts and resort capacity measures.

Yes. Ski lifts will be operating. Individual resorts will have appropriate measures in place to manage distancing in queues and in lift operations. These will be managed by staff in addition to signage and appropriate visual cues.

When in the queues for ski lifts you will need to maintain the required 1.5 metres of distancing at all times.

To ensure physical distancing is maintained the resorts will limit the numbers of persons allowed to ride on ski lifts, with reduced seating allowances per chair. Further information is available from the alpine resort websites.

Physical distancing requirements will not apply to:

  • Groups of people that are living together or staying as a single group
  • Children who require supervision for safety reasons
  • Persons with disabilities who require assistance.

Yes. Victorians can take day trips to alpine areas for snow play and sight-seeing. Pre-purchased entry tickets are required for all resorts to manage capacity limits.

Yes, ski lessons are operating. Physical distancing requirements must be adhered to at all times.

Please contact providers directly for details.

Transport options to and from individual resorts will vary.

These services must comply with tourism and transport industry guidelines, including appropriate hygiene and physical distancing requirements, and the collection of traveller information to assist in contact tracing.

Visitors are encouraged to pre-book all transportation. Please visit individual resort or transport services websites for further information.

Transport services operating within alpine resorts will vary. All transport services will be required to comply with the resort’s COVID-safe operating plan. 

These services must also comply with tourism and transport industry guidelines, including appropriate hygiene and physical distancing requirements.

Individual resorts will have appropriate measures in place to manage physical distancing in queues and while transporting visitors. Visitors are encouraged to pre-book all transportation. Please visit individual resort websites for further information.

Yes, skiing tours can operate. All tour operators are required to have a COVIDSafe plan to maintain compliance with public health directions.

Please contact your operator for further details.

Yes. Ski patrols in the resorts will have procedures in place to ensure that their operations are COVID-safe and compliant with public health directions.

Individual resorts will have different levels of patrols which may vary according to weather conditions. Please contact individual resorts for the most current information and advice.

Yes. Emergency shelters will be available. To maintain physical distancing requirements in emergency shelters, resorts have plans in place for weather conditions, such as strong winds and lightning storms that have the potential to impact resort operations.  Please follow the directions in place at each resort.

Yes. Snow grooming and snow making activities are considered low-risk activities and will be undertaken at the resorts. Operations will be subject to industry guidelines on hygiene, sanitation and safe practices.

Yes. visitors can stay at tourist accommodation, including private holiday rentals and ski lodges, subject to capacity limits. Accommodation providers are able to accept bookings of groups of up to 20 people Contact your resort accommodation provider for further advice.

Each resort will have a cap on the number of people in the resort at any one time. On-line bookings and pre-purchased entry will be required in addition to pre-booked accommodation.

Accommodation providers will be subject to tourism industry guidelines to ensure COVID-safe operations, including for hygiene and sanitation practices. The capacity of providers will vary according to their COVID safe operating plans. Contact your resort accommodation provider for further advice.

Your accommodation provider may contact you and request a health self-assessment prior to leaving home, which includes an assessment of whether you have a fever and temperature check.  If you are feeling unwell, stay home.

More information can be found regarding the easing of restrictions for travel on the dedicated DHHS coronavirus (COVID-19) website.

Yes. Ski lodges can open, subject to capacity limits that each premises will need to calculate. Contact your accommodation for further advice.

Lodges are able to accept bookings of groups of up to 20 people. Visitor accommodation that has shared kitchen or bathroom facilities must ensure that not more than 20 members of the public stay in the facility at any one time.

Your accommodation provider may contact you and request a health self-assessment prior to leaving home, which includes an assessment of whether you have a fever and temperature check.  If you are feeling unwell, stay home.

Accommodation providers are required to keep the first and last names, phone number and the date that a visitor has checked in and out of the accommodation. 

If there are multiple people under a single booking, accommodation providers are required to collect information from all people in the group. This is to assist with contact tracing should it be required.

Businesses are to keep a secure record of those details for 28 days.

No. Saunas and spas must remain closed for now.

Yes. Outdoor and indoor pools can open, with up to 20 people per pool (subject to capacity assessments), 3 people per lane (where these exist) while maintaining physical distancing requirements.

Yes. Restaurants and food outlets must comply with current restrictions and hospitality guidelines.

In line with current public health directions, restaurants, cafes and other hospitality businesses can resume dine-in service with the following restrictions:

  • In line with current public health directions, all restaurants, cafes and other hospitality businesses can resume dine-in service with the following restrictions:
  • The current limit per enclosed space remains at 20 patrons.
  • All venues must abide by physical distancing requirements. This includes identifying and enforcing maximum capacity limits for their premises. Businesses will display signage at their entrances indicating the maximum number of people allowed on the premises and ensure these limits are complied with.
  • Venues are required to request contact details (first name and phone number) of every customer to assist in contact tracing.

Changes to these limits will be subject to the advice of the Victorian Chief Health Officer.

Some businesses, workplaces and premises are required to collect the names and phone number of visitors to their premises. Businesses must keep a record of those details and the date and time at which the person attended the facility.

This is to assist with contact tracing should it be required.

Businesses are to keep a secure record of those details for a minimum of 28 days.

Shops and retail businesses at alpine resorts must adhere to the same rules and restrictions as every other business in Victoria. This includes adhering to the 4 square metre rule, regular cleaning and in some cases collecting contact information where personal services such as hairdressing are provided.

More information can be found on the DHHS’s coronavirus website.

Yes. Equipment rental is available. To limit the potential transfer of infection, only the following snow sport items are approved for rental:

  • Skiing skis, boots and poles
  • Snowboarding boards and boots
  • Clothing and footwear  
  • Jackets, pants, boots and helmets
  • Safety and protective equipment.

No gloves, goggles or other face wear will be available for rent.

Visitors should seek to complete rental forms online or prior to arrival. Businesses providing rental services will be operating in compliance with industry guidelines, including extensive cleaning regimes and hygiene practices. The standard physical distancing requirements and capacity limits also apply to ski and equipment hire businesses.

The Alpine Resort Management Board is responsible for public areas throughout the resort. This includes public toilets, public gathering areas and ticket areas.  

Cleaning regimes will be consistent with industry and DHHS guidelines and compliant with public health directions.

Yes. Each resorts’ medical facilities will be available. Please contact individual resorts for further information to assist you with your medical needs.

Page last updated: 03/07/20